Office Policies & Mission

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We are open to serve you, answer questions or schedule an appointment during the following hours:

Appointment Policy

Our office strives to be convenient and fair to all of our patients, which is why we have carefully crafted our scheduling policies with everyone in mind. Many of our patients have school and/or work during the day, and we are sensitive to their needs for afternoon appointments. Due to the demand for these time slots, late afternoon appointments are reserved for appointments, so that as many patients can be seen in the afternoons as possible. Longer appointments, such as initial banding, de-banding, and emergency or repair appointments, will be scheduled during the day. Also, missed or cancelled appointments will often need to be scheduled during the day, since our afternoon appointments are often filled weeks in advance.


Your scheduled appointment time has been reserved specifically for you. We require 24-hours notice if you need to cancel or reschedule your appointment. We are aware that unforeseen events sometimes require missing an appointment, however, you are subject to being charged a $25 fee for all non-emergent missed appointments with less than 24 hours notice.


Our office is committed to helping you maximize your insurance benefits. Your insurance information is required prior to your first visit in order to provide a detailed breakdown of your benefits and accurate out of pocket expectations. Our insurance specialist and treatment coordinator will verify and research your coverage to ensure you receive the most accurate estimate and maximum benefit provided by your specific policy. Insurance companies cannot guarantee coverage since they are subject to review upon receipt of the claim. In our experience, our expert insurance specialist can provide the information you need to know in order to understand what your benefits are, and what your out of pocket estimate is.

Your estimated patient portion must be paid at the time of service, or you may opt in for one of our convenient payment plan options. As a courtesy to our patients, we will bill your insurance for your convenience. We will work diligently to provide the information the insurance companies require in order to process your claims successfully. If a claim is denied for a valid reason, you would be responsible for the balance. Payment arrangements can be made in these circumstances. 

We accept most major PPO insurance policies as an out-of-network provider. We do not accept HMO or Denti-Cal/Medi-Cal policies. In most cases, policies often have the same coverage for in and out of network, we will inform you if you have different coverage for in vs. out of network, so you can understand your policy and make an informed decision. If your insurance company does not accept assignment of benefits, meaning they will pay the subscriber directly instead of the provider, you will be responsible for the total cost of treatment and your insurance company will reimburse you once we submit the claim for you. We will explain their payment schedule so you have an understanding of your reimbursement. 

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Shawna M.
Shawna M.
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Dr. Ray is the absolute best! I went in with concerns about one tooth but she perfected my entire mouth. People have asked if I have veneers because of her amazing work. I didn't understand why she worked so hard during my appointments but I completely get it now. My smile is perfect and I'm always showing it off, thanks to Dr. Ray. And oh, every member of her staff have always gone above and beyond to make sure everything is ok. I'm going to miss them when my youngest is out of her braces.
Karina S.
Karina S.
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Highly recommend Playa Vista Orthodontics! Dr. Ray and her team are amazing! From day one of my daughter's consultation for her braces to the day of removal, I can't express how sweet and attentive everyone at this office has been with my daughter and I. They are very thorough in answering all your questions and give you all the information you need to understand the process. The office is clean and modern, and their care during COVID was exceptional.
Robin Hipolito
Robin Hipolito
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The team at PVO are wonderful! Simply incredible. From the time you check in to the office, the adjustment treatment and the re-scheduling, every step of the way is done in such a way that is warm and friendly. Dr Ray is friendly, insightful and very dedicated to what she does! As a dental professional myself I have been impressed with office from day one! Well done, keep it up!
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